Service Desk Associate

Winters Recreation•Sauk Centre, MN

3d•Onsite

About The Position

Winters Recreation is seeking a motivated and customer-focused Service Desk Associate to join our team. This position plays a key role in delivering exceptional customer service by serving as one of the primary points of contact for incoming customer calls, walk-in customers, and service-related support. The Service Desk Associate will assist both in-state and out-of-state customers with warranty claims, service scheduling, product support, and general technical questions while helping ensure a smooth and positive customer experience from start to finish. The ideal candidate is organized, dependable, and able to effectively manage multiple responsibilities in a fast-paced environment.

Requirements

Strong communication skills
Strong problem-solving skills
Excellent phone etiquette
Strong organizational skills
Basic computer proficiency
Ability to remain calm and professional under pressure
Positive attitude
Strong work ethic
Reliability
Willingness to learn and grow within the company

Nice To Haves

Previous experience in customer service
Previous experience in scheduling
Previous experience in technical support
Previous experience in dealership operations
Previous experience in service administration

Responsibilities

Answering incoming phone calls
Greeting and assisting walk-in customers
Coordinating service appointments
Managing technician schedules
Communicating service timelines and updates to customers
Supporting warranty claim processes
Work order preparation
Basic troubleshooting assistance to help customers better understand product operation, maintenance recommendations, and service needs
Working closely with the service, parts, and sales departments to ensure customer concerns are addressed promptly and professionally
Accurate documentation of customer interactions, service requests, scheduling updates, and warranty information within company systems