Service Desk

Planet Fitness•Grand Rapids, MI

9d•$14 - $14•Onsite

About The Position

The Service Desk Associate is responsible for service desk administration, membership sales, and maintaining the cleanliness of the facility and equipment. The role provides customer service to members, guests, and prospective members and involves frequent interaction with management and staff. The associate is expected to maintain positive relationships and demonstrate a commitment to diversity, equity, and inclusion.

Requirements

High school diploma or GED preferred.
Previous customer service and/or sales experience preferred.
Previous cleaning or maintenance experience preferred.
Basic computer literacy.
Excellent phone, communication, and interpersonal skills.
Understand and communicate the Judgment Free Zone concept.
Accuracy with numbers.
Ability to follow directions and work well independently and with others.
Positive attitude and willingness to help others.
Ability to maintain composure in difficult situations.
Ability to recognize and learn from mistakes.
Ability to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach.
Ability to frequently move, lift, push, pull, and carry at least 60 pounds.
Ability to operate equipment such as vacuums and floor scrubbers.
Ability to recognize, identify, and judge behavior within the environment.
Ability to communicate information and ideas clearly and exchange accurate information.

Nice To Haves

High school diploma or GED.
Previous customer service and/or sales experience.
Previous cleaning or maintenance experience.

Responsibilities

Greet members and guests upon arrival and say goodbye when they depart.
Monitor club access for members and non-members.
Answer questions and handle member and guest complaints.
Answer phone calls and provide information to prospective members.
Give tours to prospective members.
Sell memberships, prepare agreements, and enter new members into the database.
Operate the Point-of-Sale system and collect balances on past-due accounts.
Organize and maintain the customer service front desk.
Schedule appointments for fitness training sessions.
Complete the Club Walk-Around every 20 minutes and complete checklists.
Answer questions and provide guidance to new employees.
Perform beginning- and end-of-shift procedures.
Clean and maintain equipment, hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, and stall tops.
Dust as needed, including vents; wipe tile, walls, and doors; vacuum and mop floors; replenish toilet paper and soap; empty trash; and keep the cleaning closet organized.
Demonstrate a commitment to diversity, equity, and inclusion that embraces all team members’ contributions.
Perform other duties as assigned or required.