Service Desk Analyst

TEKsystems • Oshkosh, WI

1d • Onsite

About The Position

TEKsystems is hiring for a Service Desk Analyst to support their client's end users in a fast-paced, enterprise environment. This role sits 100% onsite in Oshkosh, WI, offering a great opportunity to gain experience and exposure to enterprise IT support.

Requirements

• 6+ months experience in a service desk or help desk environment
• Familiarity with troubleshooting Office 365 for end users
• Experience utilizing Active Directory
• Strong troubleshooting and customer service skills
• Comfortable supporting users over the phone and documenting issues clearly

Nice To Haves

• Windows 10 & 11
• Office 365 (Outlook, Teams, OneDrive, etc.)
• Active Directory
• ServiceNow

Responsibilities

• Provide first-level support to end users via phone, email, and chat
• Troubleshoot common IT issues including login problems, password resets, hardware/software issues, and basic Windows support
• Create, document, and manage tickets using a ticketing system (ServiceNow)
• Escalate issues that cannot be resolved remotely and partner with internal IT teams as needed
• Serve as hands-on support at the site when required
• Deliver strong customer service and clear communication with end users

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees