Service Desk Analyst
About The Position
This role will provide first-level phone support for all end-user issues via phone, email, and chat. Amcor utilizes the ServiceNow ticketing system. There is an increase in tickets related to the O365 migration, as well as common issues such as requests for access, Microsoft issues, break/fix, and SAP issues. This is an ideal position for an entry-level candidate to gain experience with a global company. Candidates with experience in service desk analysis within an enterprise environment are also considered. Experience with O365 and Active Directory is highly desirable.
Requirements
- Experience with O365
- Experience with Active Directory
- Help desk
- Support
- Help desk support
- Troubleshooting
- Service desk
- Customer service
- Windows 10
- Phone support
Nice To Haves
- Spanish Speaking preferred
Responsibilities
- Provide first-level phone support for all end-user issues over phone, email, and chat.
- Address common issues including requests for access, Microsoft issues, break/fix, and SAP issues.
- Handle tickets related to the O365 migration.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
