Service Desk Analyst - Third Shift

Nebraska Medicine•Omaha, NE

1d•Hybrid

About The Position

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. As a Third Shift Service Desk Analyst, you’ll be a critical first line of support, troubleshooting a wide range of software, hardware, access, and technology issues while providing exceptional customer service to colleagues across Nebraska Medicine. This is an opportunity for a skilled IT professional who enjoys solving problems, thinking on their feet, and making an impact behind the scenes. If you thrive in a fast-paced environment, communicate with confidence, and enjoy being the person who can help turn a technology problem into a solution, we’d love to hear from you! This Service Desk Analyst will work third shift and troubleshoot straight-forward to fairly complex software and hardware problems via telephone or email. Respond to incoming issues, analyze and troubleshoot problems/requests, resolve the problem or triage incident to subject matter expert within the organization.

Requirements

Two years IT Help Desk or other related IT experience required.
Bachelor's degree in computer science, mathematics or related field OR equivalent combination of education/experience combined (One year of education equals one year of experience) required.
Proficiency in Microsoft Operating Systems and Office Suite, Web Browsers, Adobe and Antivirus software required.
Interpersonal skills and ability to work well with others required.
Phone skills and professional demeanor required.
Strong verbal and written communication skills required.
Ability to handle multiple tasks simultaneously required.
Strong problem solving skills required.

Nice To Haves

Experience in an academic or healthcare environment preferred.
Knowledge of Virtual Private (VPN) software, Apple-Macintosh OS & devices, printers, scanners, laptops, notebooks, iOS, Android Smart devices, and other peripherals; networking configuration; IBM PC Intel and compatible architectures preferred.
Knowledge of enterprise grade IT Service Management systems such as ServiceNow, Remedy and/or Cherwell preferred.
Helpdesk applicable support, ServiceNow, Windows or CompTIA certifications preferred.

Responsibilities

Troubleshoot straight-forward to fairly complex software and hardware problems via telephone or email.
Respond to incoming issues.
Analyze and troubleshoot problems/requests.
Resolve the problem or triage incident to subject matter expert within the organization.