Service Desk Analyst

Community Care Physicians•Town of Colonie, NY

3d•$21 - $34•Onsite

About The Position

Our IT Department is looking for a full time Service Desk Analyst to join their team! This is a 40 hour position Monday - Friday: 8am - 5pm. We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives to Community Care Physicians. Community Care Physicians is an Equal Opportunity Employer.

Requirements

Associate or Bachelor's degree in a computer science related discipline.
Minimum of 2 years experience in a related help desk role
Working knowledge of Microsoft Windows Operating Systems (95 to 10) and Office applications including O365 is required
Knowledge of how to create quality documentation to present accurate analysis
Excellent writing and communications skills are required to communicate with end users, senior managers, and physicians
Highly motivated, with a "can-do" attitude
Excellent analytical and problem-solving skills
Knowledge of general security and HIPAA policies and procedures
Ability to maintain effective and cooperative working relationships
Ability to adapt to changing work priorities/fast-paced environment while maintaining professional attitude
Availability to work overtime, as needed, is a requirement in this role
Ability to create, maintain, and submit quality technical and business documentation

Nice To Haves

experience in a primary health care practice is highly desirable
Basic project management skills and knowledge are desirable.

Responsibilities

Answer calls from users within Community Care
Help desk ticketing system
Troubleshoot windows and office
User account administration
Participate on a professional help desk, focused on providing exceptional customer support
Use a wide variety of tools to deliver accurate data and information
Ability to quickly transition from project work to incoming call(s)
Suggest, support, and participate in the quality initiatives undertaken by Community Care Physicians
Perform other related duties as delegated by immediate supervisor
Work on-call on a rotational basis among Help Desk team