Service Desk Analyst
About The Position
The City of Greensboro is seeking a customer-focused, technically skilled Service Desk Analyst to provide frontline technology support to City employees. This position plays a critical role in ensuring users can effectively access and utilize the technology systems necessary to deliver public services. If you enjoy troubleshooting technical issues, helping others, and working in a fast-paced support environment, this is an excellent opportunity to build a rewarding career in information technology. The Service Desk Analyst provides technical support and troubleshooting assistance for hardware, software, and technology-related issues across the organization. The position is NON-EXEMPT under FLSA.
Requirements
- Associate's Degree with 4+ years of experience working in a computer technology environment or Some college with 5+ years of experience working in a computer technology environment or 7+ years of experience working in a computer technology environment
- Valid NC Driver's License
- Prior experience installing, configuring, and troubleshooting Microsoft Office products
- Experience installing, configuring, and troubleshooting Windows operating systems
- Experience with the breakdown and repair of a computer or peripherals of any style
- Experience troubleshooting complex hardware and software issues
- A+ Certification (completion within 6 months of employment)
Nice To Haves
- Experience working in a technology-focused call center
- Working knowledge of desktop tools such as SCCM, MS Teams, and Windows Remote Desktop.
- CompTIA A+
- CompTIA Network +
- Ability to operate tools, components, and peripheral accessories.
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Cisco Certified Technician
Responsibilities
- Serve as the first point of contact for technology support requests
- Diagnose and resolve hardware, software, and connectivity issues
- Provide remote technical support using enterprise remote access tools
- Assist users with operating systems, applications, and peripheral devices
- Document support requests, resolutions, and technical issues accurately
- Escalate complex issues to appropriate technical teams as needed
- Support end users through telephone, email, remote sessions, and in-person assistance
- Maintain a high level of customer service while resolving technical problems
Benefits
- Outstanding benefits package that supports your well-being
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
