Service Desk Analyst
About The Position
A global organization is growing its internal IT Service Desk team and is seeking Entry-Level Service Desk Technicians who are eager to gain hands-on experience in a professional enterprise environment. This opportunity is ideal for candidates with technical training, help desk internships, customer service experience, or recent graduates looking to break into IT. You'll receive exposure to enterprise technologies, ticketing systems, user support, Microsoft 365, Active Directory, and corporate IT operations while working alongside experienced IT professionals. If you're passionate about technology, enjoy helping others, and want to build a long-term career in IT, we'd love to speak with you.
Requirements
- Interest in starting or growing a career in Information Technology.
- Strong customer service and communication skills.
- Basic troubleshooting experience through work, school, certifications, internships, military experience, or personal projects.
- Ability to learn new technologies quickly and work in a team environment.
Nice To Haves
- Previous Help Desk, Service Desk, Technical Support, or Customer Support experience.
- Knowledge of: Microsoft 365 (O365), Active Directory, Windows 10/11, ServiceNow or other ticketing systems
- Experience supporting users in a professional or enterprise environment.
- Spanish-speaking candidates are encouraged to apply.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat.
- Troubleshoot basic hardware, software, and access issues.
- Create, track, and resolve tickets using ServiceNow.
- Support Microsoft 365 applications and user accounts.
- Assist with password resets and Active Directory administration.
- Troubleshoot Windows desktop and laptop issues.
- Support users with printer, connectivity, and application-related problems.
- Escalate more complex technical issues to senior support teams.
- Deliver excellent customer service and maintain strong communication with end users.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
