Service Desk Analyst

Lennar•Waterford, FL

7d•Onsite

About The Position

We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States. Join a Company that Empowers you to Build your Future The Onsite IT Technician I provides basic technical support for Lennar Associates. This role involves resolving hardware and software issues, managing data systems, and supporting internal client relationships. The Onsite IT Technician I will handle routine technical problems and ensure timely and effective service. A career with purpose. A career built on making dreams come true. A career built on building zero defect homes, cost management, and adherence to schedules.

Requirements

Basic understanding of technology standards.
Ability to perform routine work assignments.
Proficient in basic troubleshooting of IT issues.
Good communication and teamwork skills.
Ability to recognize and escalate issues appropriately.
High school diploma required or GED required
Minimum 1+ years of experience is required.

Nice To Haves

Bachelor’s degree and relevant IT certifications (CompTIA A+ or equivalent) preferred.

Responsibilities

Provide hardware, software, and end-user support.
Support others by working on a variety of data management tasks.
Help manage internal client relationships by carrying out standard requests.
Follow best practice support documentation in resolving outstanding tickets.
Provide basic incident resolution and escalation.
Troubleshoot and resolve computer workstation issues.
Enact manufacturer's warranties for equipment repair.
Maintain and update Service Now tickets daily with accurate, scientific, and reproducible details.
Help different divisions prepare and coordinate project plans for the installation of technology equipment.
Resolve printer and copier issues across the division.
Arrange and coordinate technical support for meetings and events, including video conferencing and traditional audio/visual needs.
Maintain, upgrade, install, replace hardware, and software as required.
Report instances of server downtime and LAN/WAN connectivity issues immediately.
Perform basic troubleshooting on LAN/WAN connectivity under guidance.
Provide weekly status reports summarizing activities and outstanding issues.
Monitor and assist with coordinating third-party support contractors.
Perform other duties as assigned by the Onsite IT Manager.