Service Desk Analyst Secret Clearance & Sec+ Required

TEKsystems • New Orleans, LA

5d • $31 - $34 • Onsite

About The Position

TEKsystems has an Enterprise Service Desk Analyst Sr role supporting a client on site in the New Orleans area. This person will play a critical role in supporting the one of the world's largest IT networks NMCI (Navy Marine Corps Intranet). This Service Desk play an integral role in the NGEN SMIT contract providing Marine Corps End Users with appropriate, timely, and reliable IT support to ensure mission readiness.

Requirements

• Active Secret Clearance
• CompTIA Security+ce
• 3+ Years of IT Experience A Bachelors Degree can be used in lieu to replace 4 YRS of experience)
• Openess and Willingness to support an in-bound service desk/ call center operation

Nice To Haves

• Experience with ITSM (Ticketing System)

Responsibilities

• Serve as the initial point of contact for IT-related problems.
• Provide phone and online support to users.
• Perform troubleshooting and resolve technical issues.
• Follow escalation protocols as necessary.
• Monitor the health and status of the networks.
• Document and communicate outage information to co-workers and customers.
• Execute scripts.
• Open and close tickets.
• Correlate events and incidents for management of Information Technology (IT) services.

Benefits

• Medical
• dental
• vision
• Critical Illness
• Accident
• Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior