Service Desk Analyst

Exchange Technology Services Inc. • Winnipeg, MB

21d • Onsite

About The Position

Exchange Technology Services is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including Managed IT, Project Management, Business Intelligence, Cyber Security, Digital Transformation, Training Services, Installation Services, and Telecommunications across Canada and the US. If you are looking for a fast-paced career, serving enterprise customers and managing diverse IT projects, we invite you to join us. Our work environment is dynamic, filled with learning opportunities, exciting and challenging projects, and a chance to make a positive impact on clients’ businesses. We value teamwork, fun, and achieving amazing results together. Reporting to the Service Desk Manager, the Service Desk Analyst is responsible for providing technical support to end-users, troubleshooting issues, and providing excellent customer service.

Requirements

• Previous experience with MS Office applications, Office 365, SharePoint/One Drive, Microsoft Azure, and Microsoft Exchange required
• Previous experience building and repairing computer hardware, and a working knowledge of past and existing computer hardware components & technologies required
• Previous experience with Active Directory, Domain Services, and Windows Operating Systems (Consumer/Server) required
• Technical Support and Troubleshooting skills
• Analytical skills with the ability to solve complex issues
• Excellent customer support and customer service skills
• Ability to work well in a team
• Strong ability to prioritize tasks and meet deadlines
• Strong attention to detail and accuracy
• Professional verbal and written communication skills
• Experience in a fast-paced environment with multitasking responsibilities
• Must be able to obtain and maintain a clear criminal record check
• Physically able to perform all listed job duties

Nice To Haves

• Bachelor’s degree or College diploma in Information Technology, Computer Science, or a related field considered an asset
• Previous experience in a Customer Service or Helpdesk Environment is preferred
• A theoretical working knowledge of virtualization and remote application delivery services preferred

Responsibilities

• Managing incidents and service requests
• Maintaining documentation
• Communication with clients regularly
• Offer both onsite and remote support for computer hardware, software applications, incident troubleshooting, and configuration to an assigned group of client companies
• Participate in IT Services as assigned (e.g., backups/restoration, thread prevention, etc)
• Additional responsibilities as assigned.

Benefits

• Competitive salary and benefits package
• Registered Retirement Savings Plan with Company Matching
• Employee Share Purchase Plan
• Onsite Gym
• Subsidized Phone Plan
• Opportunities for professional development and career growth
• Collaborative and innovative work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree