Service Desk Analyst

Capgemini•Columbia, SC

2d•$40,580 - $65,000•Hybrid

About The Position

Capgemini is hiring a Service Desk Analyst, described in the posting as a Junior Desktop Analyst. The role is hybrid and based in Columbia, South Carolina. The ideal candidate has 1–2 years of applicable experience supporting customers remotely in a technical environment and in a technical call center, IT help desk, or equivalent technical support role. The position requires basic network troubleshooting skills and experience with POS systems, ticketing systems, and remote access software. A high school diploma or GED is required. The listed base compensation range is $40,580 to $65,000. The role may also be eligible for variable incentives, bonuses, or commissions. Capgemini notes that actual compensation depends on factors including location, education, qualifications, experience, skills, seniority, performance, market and business considerations, and internal pay equity. Regular full-time employees may be eligible for a benefits package based on local policy and eligibility. Benefits may include paid time off, company holidays, personal days, sick leave, medical, dental and vision coverage, retirement savings plans, life and disability insurance, and employee assistance programs.

Requirements

1–2 years of applicable experience.
2 years of work experience supporting customers remotely in a technical environment.
2 years of work experience in a technical call center, IT help desk, or equivalent technical support role.
Basic network troubleshooting skills.
Experience working with Point of Sale (POS) systems.
Experience with ticketing systems.
Experience with remote access software.
High school diploma or GED.

Benefits

Paid time off, with vacation of 12–25 days depending on employee grade and policy.
Company-paid holidays.
Personal days.
Sick leave.
Medical coverage.
Dental coverage.
Vision coverage.
Retirement savings plans, such as a 401(k) in the U.S.
Life insurance.
Disability insurance.
Employee assistance programs.