Service Desk Analyst
About The Position
As a Service Desk Analyst at JDI IT, you will serve as the first point of contact for internal users across all JDI companies experiencing technology issues. You will handle Incident Reporting, Service Requests, and general IT inquiries through phone, chat, and ticketing systems. Our high-energy, fast-paced team takes pride in delivering strong technical support and exceptional customer service. As a key member of the JDI IT team, you will troubleshoot issues, guide end users through solutions, and ensure a consistent, high-quality support experience aligned with ITIL best practices. This role offers the opportunity to join a forward-thinking Service Desk, where you can expand your technical skills, build business knowledge, and contribute to continuous improvement initiatives across IT operations.
Requirements
- Must have been in Canada for at least 5 years to meet the requirements for the Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).
- Full-time on-site presence required.
Responsibilities
- Serve as the first point of contact for internal users across all JDI companies experiencing technology issues.
- Handle Incident Reporting, Service Requests, and general IT inquiries through phone, chat, and ticketing systems.
- Troubleshoot issues.
- Guide end users through solutions.
- Ensure a consistent, high-quality support experience aligned with ITIL best practices.
- Contribute to continuous improvement initiatives across IT operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
