Service Desk Analyst

TEKsystems•Oshkosh, WI

16d•$18 - $20•Onsite

About The Position

We are seeking a Service Desk Technician to provide first-level technical support for end users in a fast-paced enterprise environment. This role is responsible for handling incoming support requests via phone, email, and chat while delivering exceptional customer service and timely issue resolution. This is an excellent opportunity for entry-level IT professionals looking to gain hands-on experience supporting a large user base and a wide range of technologies. Candidates with prior help desk or service desk experience in an enterprise setting are also encouraged to apply.

Requirements

Experience in a Help Desk, Service Desk, Technical Support, or Customer Support environment.
Strong troubleshooting and problem-solving skills.
Experience supporting Windows-based environments.
Familiarity with enterprise email, collaboration, and productivity platforms.
Knowledge of user account administration and access management.
Excellent verbal and written communication skills.
Strong customer service orientation and ability to work in a team environment.

Nice To Haves

Experience supporting users in a large enterprise environment.
Familiarity with ticket management and IT service management systems.
Experience with directory services and user account management.
Knowledge of email migrations, access requests, and application support.

Responsibilities

Provide first-level technical support via phone, email, and chat.
Respond to incidents, service requests, and access-related inquiries.
Troubleshoot hardware, software, and operating system issues.
Support users with password resets, account access, email, and productivity applications.
Document issues, resolutions, and customer interactions within the ticket management system.
Escalate complex issues to appropriate support teams when necessary.
Diagnose and resolve common desktop, laptop, printer, and peripheral issues.
Assist with application support and basic troubleshooting.
Support operating system and software-related incidents.
Address break/fix requests and user access concerns.
Guide users through troubleshooting steps and provide clear technical instructions.
Deliver a positive support experience through professional communication and problem-solving.
Manage multiple requests while maintaining service level expectations.
Build strong relationships with end users through responsive and effective support.