Service Desk Analyst

TEKsystems•Oshkosh, WI

6d•$18 - $20•Onsite

About The Position

TEKsystems is hiring for a Service Desk Analyst to support their client's end users in a fast-paced, enterprise environment. This role sits 100% onsite in Oshkosh, WI, offering a great opportunity to gain experience and exposure to enterprise IT support. The role involves providing first-level support to end users via phone, email, and chat, troubleshooting common IT issues, creating and managing tickets, escalating unresolved issues, and serving as hands-on support at the site when required. The analyst will also be responsible for delivering strong customer service and clear communication with end users.

Requirements

Completion of an IT degree OR 3 - 6 months + of IT support experience
Familiarity with troubleshooting Office 365 for end users
Experience utilizing Active Directory
Strong troubleshooting and customer service skills
Comfortable supporting users over the phone and documenting issues clearly

Nice To Haves

Windows 10 & 11
Office 365 (Outlook, Teams, OneDrive, etc.)
Active Directory
ServiceNow

Responsibilities

Provide first-level support to end users via phone, email, and chat
Troubleshoot common IT issues including login problems, password resets, hardware/software issues, and basic Windows support
Create, document, and manage tickets using a ticketing system (ServiceNow)
Escalate issues that cannot be resolved remotely and partner with internal IT teams as needed
Serve as hands-on support at the site when required
Deliver strong customer service and clear communication with end users