Service Desk Analyst

Harris Computer•Pittsburgh, PA

3d•Onsite

About The Position

The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair Health in Pittsburgh, PA. The Service Desk Analyst will be responsible for imaging, installations, configurations, deployment and support.

Requirements

BA or BS Degree, and/or relevant business experience.
Strong networking background required and network security preferred.
Excellent client facing skills with the ability to thrive in a highly critical, fast paced environment.

Nice To Haves

IT Certifications preferred.
2-5 years experience from a Health IT or highly regulated environment preferred.
1-4 years experience in information technology management from a healthcare setting preferred.

Responsibilities

Identifies and resolves desktop/laptop hardware problems.
Prioritize and escalate tickets to others as appropriate.
Initial network troubleshooting and determination of appropriate escalation path.
Resolve and work proactively on endpoint management.
Assists in new system deployments/loading appropriate software as needed.
Create and Maintain support documentation for customer and/or departmental use.
Provides suggestions and information on projects that should be undertaken by the department.
May manage projects as assigned by the Manager.
Assists in web page updates for the Intranet.