Service Desk Analyst Intern

CannonDesign•Minneapolis, MN

13d•Hybrid

About The Position

This will be a part-time temporary position averaging 24-32 hours a week, this position will require an in-office presence in our Minneapolis, Minnesota office. You will work under the direction of the IT team to provide support with technology that our people rely on to develop design solutions for leading health, education and business organizations.

Requirements

Must be enrolled in an Associate or Bachelor degree program in Information Technology or related field.
Knowledge of MS Windows desktop, Microsoft Office is required.
Strong communication skills and innovative thinking is essential.
Ability to work with the IT team to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner.

Responsibilities

Monitor Helpdesk: receive tickets, escalate tickets as appropriate, work with clients, and close out tickets.
Manage end user expectations regarding estimated response times for issue resolution.
Provide end user support (problem-solving, troubleshooting Windows, supporting Microsoft Office issues) for local and remote users.
Prepare, set up, and coordinate employee equipment.
Identify areas of operation that require upgraded equipment; work with System Administrators to schedule and implement upgrades/replacements.
Participate in the testing and evaluation of hardware and software in partnership with IT staff and design technology leadership.
Adapt/modify existing hardware and software to meet specific needs.
Maintain peripherals (i.e. printers).
Travel may be required.
May perform other duties as required.