Service Desk Analyst I - Per Diem

MaineGeneral Health•Augusta, ME

8d•Onsite

About The Position

MaineGeneral Health, a leading healthcare system, takes pride in a culture of excellence, compassion, and collaboration that extends to our patients and their families. We are committed to attracting talented, ambitious people who share our values and deliver outstanding customer service. We are excited to offer a per diem opportunity for a Service Desk Analyst I to join our team. In this role, you’ll have a chance to build and hone your technical and communication skills while supporting our team’s commitment to service excellence. This position is a great fit for someone looking to supplement their income, work while in school, or gain experience in healthcare IT with potential for future growth!

Requirements

Knowledge of Microsoft Windows OS and the Microsoft Office Suite.
Proficiency in typing and multitasking.
A positive attitude with a commitment to engaging clients and team members.

Nice To Haves

1+ years of experience in Healthcare IT, Customer Service in a Call Center, or IT Help Desk support (preferred).
Strong customer service and phone communication skills.
Ability to work well in a team environment and communicate effectively.

Responsibilities

Provide timely and professional assistance as the organization’s first point of contact for technical support, handling calls and emails effectively.
Troubleshoot technical issues, documenting user requests and contact information accurately and efficiently.
Escalate complex requests that cannot be resolved immediately.
Provide shift coverage as needed, including second shift, weekend, and holiday shifts.