Service Desk Analyst I-ARMC (Variable) FT

Adena Health•Chillicothe, OH

7d•Onsite

About The Position

At Adena Health, our non-clinical roles are essential to how care is delivered. These positions are a great fit for candidates who value service, organization, teamwork, and making a meaningful impact behind the scenes. The Service Desk Analyst I will provide first line support for patients and caregivers by directing calls to various locations. This role follows standard processes and documents calls related to answering service calls. This role assists in troubleshooting and resolves technical issues relating to hardware, software, network, or general computer usage. This role is responsible for fielding calls from caregivers, logging and updating incidents to be sent to other teams. This role is responsible for creating and following through to ensure resolution and closure of end-user account unlocks and password resets.

Requirements

Service
Organization
Teamwork
First line support experience
Troubleshooting technical issues
Hardware, software, network, or general computer usage knowledge
Logging and updating incidents
End-user account unlocks and password resets

Responsibilities

Provide first line support for patients and caregivers by directing calls to various locations.
Follow standard processes and document calls related to answering service calls.
Assist in troubleshooting and resolve technical issues relating to hardware, software, network, or general computer usage.
Field calls from caregivers, log and update incidents to be sent to other teams.
Create and follow through to ensure resolution and closure of end-user account unlocks and password resets.