Service Desk Analyst 1

Advocare LLC • Marlton, NJ

3d • $20 - $32 • Onsite

About The Position

Advocare, LLC is a partnership of the top doctors in New Jersey, Pennsylvania and Delaware, including pediatricians, family practice and specialists. As part of the team, you’ll work side-by-side with forward-thinking professionals who strive to provide the highest quality medical care by meeting and exceeding standards for clinical outcomes while delivering exceptional patient service in an evolving healthcare environment.

This role provides phone support for our on-site Care Centers and main office, including on-site as well as remote employees. The analyst will work incidents and service requests to resolution with good notes, and review and utilize Knowledge Base articles. Remote support may include fielding calls on some weekend days & holidays while not onsite.

Requirements

• A passion to work in IT and help our users with their computer challenges.
• Demonstrates good customer service skills and empathy.
• Good communication skills with users of all ages and skill levels.
• Strong desire to solve problems and make things better.
• Thinks clearly in difficult situations and know when to escalate and ask for help.
• Capability to work in an individual and team environment.
• Follow standard ServiceDesk procedures, including following workflow and process documents outlined in the IT knowledgebase.
• Strong time management and organizational skills.
• Good customer service skills.
• Effective verbal and written communication skills.
• Demonstrates professionalism, confidentiality, and diplomacy and can serve a wide range of employees with equity and tact. Critical Evaluation.
• Ability to establish and maintain effective working relationships with a diverse group of people at all levels of the organization.
• Commitment to excellence and high standards.
• Detail oriented with strong follow-up initiative.
• Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm.

Nice To Haves

• Work in medical or retail environments a plus.
• Computer experience or related field and/or equivalent experience a plus.
• CompTIA A+ or equivalent Certification (preferred).
• Understanding of healthcare centers or medical records a plus.

Responsibilities

• Provide phone support for our on-site Care Centers and main office, this includes on site as well as remote employees.
• Work Incidents and Service Requests to resolution with good notes.
• Review and utilize Knowledge Base articles.
• Remote support can and does including fielding calls on some weekend days & holidays while not onsite.
• Escalate unresolved issues to appropriate subject matter expert both inside and outside of Advocare, as appropriate or as directed.
• Participate in On-Call rotation.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED