Service Desk Agent
About The Position
What success looks like in this role: • Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. • Requests handled include support of hardware, software, client and COTS applications as well as network and user administration. • Escalates complex problems to other resolver teams or vendors. • Utilizes problem solving and analytical skills to effectively resolve challenging incidents. • Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.
Requirements
- High School Diploma or GED required
- May require technical certification or Associate Degree
- Generally, 1-2 years’ experience in area of responsibility
Responsibilities
- Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
- Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
- Escalates complex problems to other resolver teams or vendors.
- Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
- Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.
Benefits
- unlimited paid time off
- a 401(k) match
- comprehensive healthcare
- HSA matching
- ongoing learning opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
