Service Desk Administrator
About The Position
Walker Consultants is seeking a Service Desk Administrator to be the go-to person for our employees' technical needs. In this role, you'll keep our Service Desk running smoothly, ensure timely resolution of issues, and deliver exceptional support that keeps our teams productive and connected. If you're a problem solver who enjoys helping others, thrives in a collaborative environment, and takes pride in clear communication and follow-through, this is your opportunity to make a meaningful impact on our technology operations. Walker is 100% employee-owned! Join us and become part of a company where you have a direct stake in our success. What makes this opportunity even more exciting is our true ownership program. At Walker, our equity-based model allows shareholders to directly benefit from the firm's success, rather than a traditional ESOP that focuses only on stock appreciation. It's a unique chance to grow with a company that values its people.
Requirements
- Bachelor's Degree or equivalent combination of education and experience
- 1-2 years of Service Desk or technical support experience
- Strong working knowledge of:
- Windows 11
- Microsoft Office 365 (Word, Excel, Outlook, OneDrive, Teams)
- Active Directory
- SolarWinds Service Desk
- Excellent communication, documentation, and follow-up skills
- Proven ability to manage multiple priorities with strong attention to detail
- A customer-first mindset and a knack for solving problems efficiently
Responsibilities
- Oversee and monitor the company Service Desk daily, ensuring timely responses and resolutions via remote access, phone, email, or chat
- Manage support tickets in alignment with Service Level Agreements (SLAs), documenting each step with clarity and detail
- Provide exceptional customer service and continuous follow-up until issues are fully resolved
- Train and onboard new users on technology tools and systems
- Analyze recurring hardware/software issues and recommend improvements
- Collaborate with the Business Technology Group (BTG) on IT projects and process enhancements
- Coordinate with external vendors to troubleshoot and resolve issues beyond internal support capabilities
- Identify and mitigate trends to proactively improve user experience
Benefits
- Annual discretionary bonus program
- Opportunity to purchase Walker stock - Walker is 100% employee-owned!
- Medical, dental, vision, company-paid life insurance
- Mental wellness benefits
- Health Savings Account with company contribution
- 401(k) with company match
- Flexible Spending Accounts and Commuter Spending Accounts
- 529 college savings plan
- A minimum of 3 weeks of Paid Time Off per year
- 9 paid holidays per year, including 3 paid floating holidays
- 5 days of bereavement leave and PTO Donation Bank to help during difficult times
- 100% compensation replacement during short-term disability leaves
- Paid parental leave that allows an additional week of paid time alongside short-term disability leave and/or applicable state paid leave programs
- Paid community involvement hours
- Tuition and licensure reimbursement and sponsorship of professional memberships
- Internal conferences and professional development opportunities
- Employee Resource Groups and Affinity Groups
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Personal and Laundry Services
Number of Employees
251-500 employees
