Service Desk Administrator

Hexcel • Salt Lake, UT

5d

About The Position

With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and additive manufactured parts. We invite you to join the Hexcel team at various manufacturing sites, sales offices, and R&D centers around the globe. Become a part of the “strength within.” Hexcel is currently seeking an IT Service Desk Support Analyst for the Salt Lake City, UT, USA location. The selected individual will be responsible for but not limited to the following obligations: · Record and resolve Service Desk queries within SLA targets · Day to day monitoring and updating the Service Desk system, including escalation of tickets where necessary to Senior Analysts, other IT teams, and the IT Service Desk Manager · Set-up and installation of new PC hardware & software, using departmental procedures and standards · Liaising with Service Desk personnel to ensure effective coverage of regional/local issues and effective response and handoff of priority incidents to staff members · Ability to work independently · Service Desk support duties as assigned · Will include evening and night shift as well as weekend on-call · Exceptional customer service · Incident and service resolution achieving world-class levels for execution

Requirements

• High School Diploma or GED required; associate or bachelor’s degrees preferred
• Minimum of 1- 5 years of IT support experience
• Knowledge of PC hardware technology
• Knowledge of maintenance and repair of PC hardware
• Knowledge of current Windows OS applications, servers and workstations
• Knowledge and working experience of current MS Office product Suite
• Knowledge of PC network security issues, including virus protection and prevention
• Personable and effective communication skills, able to impart instructions clearly and concisely
• Effective, logical problem-solving abilities, capable of using initiative to provide a solution to recurring problems
• Must have the ability to work effectively as part of a team
• Eligible candidates must be a: U.S. citizen, U.S. national, person lawfully admitted for permanent residence, temporary resident under sections 210(a) or 245(A) of the Immigration and Nationality Act, person admitted in refugee status, or person granted asylum.

Responsibilities

• Record and resolve Service Desk queries within SLA targets
• Day to day monitoring and updating the Service Desk system, including escalation of tickets where necessary to Senior Analysts, other IT teams, and the IT Service Desk Manager
• Set-up and installation of new PC hardware & software, using departmental procedures and standards
• Liaising with Service Desk personnel to ensure effective coverage of regional/local issues and effective response and handoff of priority incidents to staff members
• Ability to work independently
• Service Desk support duties as assigned
• Will include evening and night shift as well as weekend on-call
• Exceptional customer service
• Incident and service resolution achieving world-class levels for execution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees