Service Desk Administrator

Modern Technology Solutions, Inc.•Las Vegas, NV

50d

About The Position

Contributes to practices, procedures, and concepts related to Information Technology as it relates to the organization. Diagnose Windows 11, Office 365 and other application issues Set up new hire computer equipment and VoIP Phones Assist users with remote access through VPN. Ensure all ticket communication & follow up in a timely manner based on established SLA Diagnose and fix problems with Laptops and Desktops, as company standard hardware. Implement and maintain security standards, procedures, and guidelines for multiple platforms Coordinate with customers to upgrade, retire or consolidate applications and server hardware as appropriate Strong Microsoft Windows background Knowledge of various computer software applications, hardware platforms, networking components and LAN/WAN architecture Experience installing, configuring, and troubleshooting Windows Operating Systems Installation and configuration of hardware and software Active Directory user account configuration and maintenance Proficiency in Microsoft Office suite (365 experience preferred) Experience troubleshooting common networking issues on client systems Strong knowledge of standard networking protocols such as TCP/IP, DHCP, DNS, and network hardware such as switches and routers Experience in a fast-paced environment Deep interest in learning and developing new skills Excellent oral and written communication skills Strong organizational skills and ability to manage multiple tasks concurrently Excellent time management, scheduling, and organizational skills Ability to work well independently as well as follow detailed instructions for completing tasks Must be a team player and be able to work within all levels of a project team Excellent Customer Service skills Requires proactive problem solving and troubleshooting/diagnostic skills. Ability to lift standard PC equipment and peripherals for the purpose of installation / moves / replacements / etc. Approximately 50 lbs. Experience working in a corporate IT environment An industry certification such as A+, Network +, MCSA, etc. Security + preferred Basic Microsoft Entra understanding ITSM preferably ServiceNow Intune Endpoint Management tools, preferably ManageEngine Microsoft 365 Administration Associate's, degree in Computer Science, Information Systems or related technical degree, or equivalent years of experience Minimum of 2 years of experience in Service Desk environment Ability to obtain/maintain a DoD SECRET clearance

Requirements

Strong Microsoft Windows background
Knowledge of various computer software applications, hardware platforms, networking components and LAN/WAN architecture
Experience installing, configuring, and troubleshooting Windows Operating Systems
Installation and configuration of hardware and software
Proficiency in Microsoft Office suite (365 experience preferred)
Experience troubleshooting common networking issues on client systems
Strong knowledge of standard networking protocols such as TCP/IP, DHCP, DNS, and network hardware such as switches and routers
Experience in a fast-paced environment
Deep interest in learning and developing new skills
Excellent oral and written communication skills
Strong organizational skills and ability to manage multiple tasks concurrently
Excellent time management, scheduling, and organizational skills
Ability to work well independently as well as follow detailed instructions for completing tasks
Must be a team player and be able to work within all levels of a project team
Excellent Customer Service skills
Requires proactive problem solving and troubleshooting/diagnostic skills
Ability to lift standard PC equipment and peripherals for the purpose of installation / moves / replacements / etc. Approximately 50 lbs
Experience working in a corporate IT environment
Associate's, degree in Computer Science, Information Systems or related technical degree, or equivalent years of experience
Minimum of 2 years of experience in Service Desk environment
Ability to obtain/maintain a DoD SECRET clearance

Nice To Haves

An industry certification such as A+, Network +, MCSA, etc.
Security + preferred
Basic Microsoft Entra understanding
ITSM preferably ServiceNow
Intune Endpoint Management tools, preferably ManageEngine
Microsoft 365 Administration

Responsibilities

Diagnose Windows 11, Office 365 and other application issues
Set up new hire computer equipment and VoIP Phones
Assist users with remote access through VPN
Ensure all ticket communication & follow up in a timely manner based on established SLA
Diagnose and fix problems with Laptops and Desktops, as company standard hardware
Implement and maintain security standards, procedures, and guidelines for multiple platforms
Coordinate with customers to upgrade, retire or consolidate applications and server hardware as appropriate
Active Directory user account configuration and maintenance

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