Service Desk Administrator Internship IRES - SSFB

Amentum•Colorado Springs, CO

6d•$21•Onsite

About The Position

The Service Desk Administrator Internship supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. This is a 6-month long internship that consists of providing front line technical support to customers via phone, email, and in-person, answering basic inquiries and troubleshooting common IT issues. The role involves creating, assigning, and tracking service request tickets, escalating complex issues to appropriate personnel, and managing the queue of incident requests. The intern will also support Client System Administrators (CSAs) and senior team members in Tier 2/3 break/fix efforts and assist with hardware disposition needs such as sanitization, excessing, and media destruction. The successful candidate will be adaptable to new technologies and situations, committed to teamwork, dependable, punctual, and able to communicate effectively in a fast-paced, dynamic environment. They should be self-motivated and capable of cross-team collaboration.

Requirements

Must have 1, or more, years of general (full-time) work experience (May be reduced with completion of advanced education)
Must have experience working with Microsoft Windows Operating Systems
Must have, or obtain within 90 days of start date, a DoD 8570 IAT Level II Certification such as CompTIA Security+ CE or higher
Must be able to lift a minimum of 35 lbs
Must have, or obtain, an active DoW Secret Security Clearance

Nice To Haves

Have a CompTIA A+ Certification
Have a CompTIA Network+ Certification
Have experience with audio-visual systems
Have experience with Virtual Desktop Environment Support
Have experience with Active Directory
Understand Group Policies, DHCP, and DNS

Responsibilities

Provide front line technical support to customers via phone, email, and in-person, answering basic inquiries and troubleshooting common IT issues.
Create, assign, and track service request tickets to ensure timely resolution.
Escalate complex issues to the appropriate Client System Administrator (CSA) or senior team members.
Be accountable for the maintenance and management of the queue of incident requests (IRs).
Be adaptable to support CSAs and senior team members in supporting Tier 2/3 break/fix efforts.
Support hardware disposition needs on assets like sanitization facilitation, excessing old or no longer needed assets, as well as removable media and hard drive destruction when necessary.