Service Designer

Vertiv • Westerville, OH

14h

About The Position

Vertiv seeks a Service Designer to lead the design and improvement of internal digital services and user experiences across GPDO. The role translates business and user needs into scalable service models, journey maps, design systems, and intuitive experiences that improve engineering productivity and business outcomes. The Service Designer partners closely with product, engineering, AI, and business teams to advance a design-driven culture.

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute its Strategic Priorities. Vertiv’s Core Principles are Safety, Integrity, Respect, Teamwork, and Inclusion. Its Strategic Priorities are High-Performance Culture, Customer Focus, Operational Excellence, Innovation, and Financial Strength. Vertiv’s Behaviors include owning it, acting with urgency, fostering a customer-first mindset, thinking big and executing, leading by example, driving continuous improvement, learning and seeking development, and promoting transparent and open communication.

Vertiv brings together hardware, software, analytics, and ongoing services to enable customers’ vital applications to run continuously, perform optimally, and grow with their business needs. It addresses challenges facing data centers, communication networks, and commercial and industrial facilities with power, cooling, and IT infrastructure solutions and services from the cloud to the network edge. Vertiv is headquartered in Westerville, Ohio, employs around 34,000 people, and operates in more than 130 countries.

Vertiv will employ only people legally authorized to work in the United States. Sponsorship will not be provided; individuals who require sponsorship now or in the future are not eligible for hire. Vertiv is an Equal Opportunity/Affirmative Action employer and promotes equal opportunities in employment without discrimination on the listed protected grounds. Applicants who need assistance accessing or using the website to apply may contact [email protected].

Requirements

• Bachelor's degree in Service Design, UX, HCI, Interaction Design, Computer Science, or a related field.
• 5+ years in service design, UX, or product design.
• Experience with service blueprints, journey mapping, and research-driven design.
• Experience designing interfaces within React-based environments.
• Experience collaborating with Agile software engineering teams.
• Expertise in journey mapping, service blueprinting, usability testing, and design facilitation.
• Proficiency with Figma and prototyping tools.
• Familiarity with React, JavaScript, Tailwind, shadcn/ui, and Lucide React.
• Knowledge of accessibility standards (WCAG 2.1) and responsive design.
• Ability to collaborate on front-end code and component-based architectures.

Nice To Haves

• Design system governance experience.
• Master's degree.
• Service design or UX certifications.
• Experience designing AI-enabled experiences and LLM-based interfaces.
• Knowledge of Agile, Jira, enterprise branding, Snowflake, and responsible AI design practices.

Responsibilities

• Design end-to-end service architectures, experience blueprints, and user journeys.
• Conduct user research, usability testing, stakeholder interviews, and design workshops.
• Create high-fidelity prototypes and user interfaces using modern front-end technologies.
• Establish and govern design systems, component libraries, accessibility standards, and design consistency.
• Partner with AI teams to create effective AI-powered user experiences.
• Define UX metrics and use analytics to drive continuous improvement.
• Maintain design documentation, standards, and knowledge-sharing practices.
• Advocate for human-centered design throughout the product lifecycle.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level