Cashier/Receptionist in Dublin

Volvo Cars Walnut Creek•Dublin, CA

16d•Onsite

About The Position

Volvo Cars Dublin is seeking a friendly, professional, and dependable Service Department Receptionist / Customer Experience Representative to join their growing team. This is a customer-facing role that offers an opportunity for individuals who enjoy working with people, staying organized, and being part of a fast-paced team. The receptionist will be one of the first points of contact for Service Department customers, making personality, professionalism, and a genuine desire to help people crucial for success.

Requirements

Friendly and approachable
Professional and confident communicating with customers
Reliable, punctual, and team-oriented
Organized and detail-oriented
Comfortable answering multiple phone calls and assisting customers in a busy environment
Able to multitask and prioritize throughout the day
Comfortable using computers and learning new software
Positive and willing to help wherever needed
Able to remain calm and professional when things get busy

Nice To Haves

Automotive or dealership experience is a plus, but not required.

Responsibilities

Greet and welcome customers arriving at the Service Department
Answer incoming phone calls and direct customers to the appropriate department or Service Advisor
Assist customers with general questions and service needs
Direct customers to their Service Advisor and assist with the check-in process
Help manage customer flow during busy service hours
Assist with scheduling and appointment-related tasks
Contact customers when their vehicles are ready for pickup
Assist Service Advisors with administrative and customer-service responsibilities
Maintain a clean, organized, and welcoming reception area
Communicate professionally with customers, Service Advisors, Technicians, Parts, and Management
Help ensure every customer receives a positive experience from arrival through vehicle pickup