Service Department Manager

BLAISE ALEXANDER FAMILY DEALERSHIPS•East Buffalo Township, PA

4d•Onsite

About The Position

Blaise Alexander Family Dealerships is looking for a Service Department Manager to join our growing team! Blaise Alexander Family Dealerships is the premier auto dealership with 45+ years of success in Pennsylvania. We currently employ 1,200 professional individuals across 18 dealerships and offer opportunities for career growth. Open the car door to your future with Blaise Alexander Family Dealerships!

Requirements

Extensive technical background with management training
Require strong communication skills to deal with customers, employees and vendors
Required to maintain the profitability of their departments while controlling expenses and maintaining customer satisfaction
Required to not only understand and keep abreast of the federal, state, and local regulations that affect their operations, but must also comply with these regulations including hazardous waste disposal, OSHA Right-to-Know and provide necessary training on these regulations and ethical practices

Nice To Haves

5+ Years Experience as a Service Department Manager preferred

Responsibilities

Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers
Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business
Providing training on administrative policies and procedures for all department personnel.
Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers
Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives
Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy