Service Department Manager - La Vergne, TN

Pool and Spa Depot•La Vergne, TN

3d•Onsite

About The Position

Founded in 1996, Pool & Spa Depot is a family-owned company built on traditional values, exceptional customer service, and industry-leading products. We proudly serve customers across Tennessee, Alabama, and Kentucky with locations in Nashville, Brentwood, La Vergne, Clarksville, Cookeville, Huntsville, and Bowling Green. We offer one of the region's largest selections of inground and above-ground pools, hot tubs, swim spas, saunas, patio furniture, pool equipment, chemicals, and more. We are currently seeking an experienced and motivated Service Department Manager to lead our In-House Service Department at our corporate headquarters in La Vergne, TN. The Service Department Manager is responsible for overseeing the daily operations of the service department while ensuring exceptional customer service, operational efficiency, and team performance. This role will manage service technicians, coordinate scheduling, support customers, and help drive department success through leadership, organization, and technical knowledge.

Requirements

Previous leadership or management experience in a service-related environment
Experience supervising, motivating, and leading a team
Swimming pool equipment, maintenance, or repair experience preferred
Strong customer service and problem-solving skills
Excellent organizational skills and attention to detail
Proficiency with Microsoft Office (Word, Excel) and/or Google Workspace
Strong written and verbal communication skills
Professional appearance and demeanor
Ability to work overtime as needed, including Saturdays
Valid driver's license required
Ability to pass a pre-employment drug screening

Responsibilities

Oversee the daily operations of the in-house service department
Coordinate and manage service technician schedules and daily assignments
Troubleshoot, repair, and install pool-related equipment, including safety pool covers, safety fences, and related products for residential and commercial customers
Assist customers with scheduling pool openings, closings, and routine maintenance services
Handle customer calls and service inquiries in a professional and customer-focused manner
Prepare repair and service estimates and quotes
Resolve customer concerns, complaints, and service issues in a timely manner
Maintain a strong working knowledge of company products and services
Support employee training, coaching, and ongoing development
Communicate effectively with ownership and leadership regarding department operations and updates
Manage a team of approximately 5–10 employees, including timekeeping, performance management, and disciplinary actions
Participate in recruiting, interviewing, hiring, and onboarding new team members
Attend management meetings and provide departmental updates