New Store - Service Department Lead

Meijer•Rochester Hills, MI

5d•Onsite

About The Position

Lead with Heart. Serve with Purpose. At Meijer, the front end is the heartbeat of the store—where every customer’s experience begins and ends. As a Service Department Lead , you will guide a team of Customer Service Coordinators, Cashiers, Courtesy Associates, and Front-End Cash Office staff to deliver fast, friendly, and exceptional service. You’ll ensure smooth operations, coach team members, and help create a welcoming, community-focused environment where every shopper feels valued.

Requirements

Ability to lead and motivate diverse teams with confidence and compassion.
Strong communication skills and a passion for creating positive customer interactions.
Excellent organization, decision-making, and problem-solving abilities.
Ability to multitask in a fast-paced environment while maintaining accuracy.
Ability to lift, bend, twist, and stand for extended periods.
Commitment to Meijer’s values of community, respect, and growth.

Nice To Haves

Retail, customer service, or front-end leadership experience preferred.
Knowledge of cash handling procedures or prior cash office experience preferred.

Responsibilities

Lead and inspire front-end team members to provide warm, efficient, and accurate service.
Communicate daily priorities, assign tasks, and ensure exceptional checkout experiences.
Coach and develop Cashiers, Service Coordinators, and Courtesy Clerks to exceed service standards.
Support training for new hires and cross-training for high-potential team members.
Partner with leadership on scheduling, labor planning, and staffing needs across the department.
Ensure accurate cash handling, drawer balancing, and compliance with all cash office procedures.
Resolve customer concerns with empathy, urgency, and professionalism.
Maintain a clean, organized, and safe front-end environment.
Monitor equipment, service lanes, and lobby activity to ensure smooth traffic flow.
Support e-commerce services such as returns, exchanges, and customer account assistance.
Uphold compliance with safety, loss prevention, and operational standards.
Foster a culture of teamwork, communication, and inclusion across all service roles.
Serve as a point of escalation and connection between team members and leadership.
Perform other duties as assigned or required.