New Store - Online Pickup Lead

Meijer•Bainbridge Township, OH

About The Position

Lead with Care. Serve with Purpose. At Meijer, we believe in helping people live better lives. As a family-founded company, we take pride in enriching the communities we serve while supporting our team members’ growth and success. As an Online Pickup Lead , you’ll guide the team that brings Meijer’s digital shopping experience to life. You’ll ensure every order is accurate, fresh, and ready on time, creating a fast, friendly, and seamless curbside pickup experience that keeps customers coming back.

Requirements

High-school diploma or equivalent.
Experience in retail, grocery, or customer service (leadership preferred).
Strong communication and organization skills.
Comfort with digital systems and handheld technology.
Friendly, team-focused attitude and commitment to customer satisfaction.
Ability to lift, bend, and move products safely and efficiently.

Responsibilities

Lead and motivate team members fulfilling online grocery and pickup orders.
Assign and monitor daily workflow to ensure efficient, accurate order completion.
Greet customers at curbside with warmth and professionalism.
Resolve guest concerns quickly and respectfully.
Ensure items are selected, bagged, and staged following Meijer standards and food-safety guidelines.
Train and coach team members on service expectations and operational excellence.
Maintain a clean, organized, and safe staging and pickup area.
Collaborate with store leadership to continuously improve the digital shopping experience.