Service Department Coordinator

Gregory Electric • Columbia, SC

15h

About The Position

As Service Department Coordinator, you will manage daily operations, schedules, and communications within the service department, ensuring efficient workflow and customer satisfaction. Oversee administrative tasks, coordinate with technicians, and maintain records to support service delivery.

Requirements

• High school diploma or equivalent (some positions may prefer an associate's or bachelor's degree).
• Previous experience in customer service or administrative roles preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with customer relationship management (CRM) software.
• Basic knowledge of billing and invoicing systems.
• Strong verbal and written communication skills.
• Excellent interpersonal skills and the ability to interact with customers and team.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in handling paperwork and data entry.
• Ability to manage time efficiently and prioritize tasks.
• Strong sense of responsibility and reliability in meeting deadlines.
• Ability to work collaboratively with service technicians and other team members.
• Flexibility and adaptability in a fast-paced environment.
• Positive attitude and customer-focused mindset.

Responsibilities

• Answering customer inquiries and scheduling appointments for service requests.
• Maintaining files, preparing and processing service orders, managing the database, and generating reports.
• Assisting the Project Manager as needed.
• Coordination and support of service technicians.
• Ordering, receiving, and managing inventory of parts and supplies.
• Invoicing, billing, payment receivables and collections.
• Preparing daily, weekly, and monthly reports on service department activities.
• Communicating with other departments to facilitate smooth service operations.
• Providing updates to customers regarding the status of their service requests and handling escalated customer complaints or issues.
• Coordinating logistics for service calls, including transportation and parts delivery.
• Ensuring service requests are completed within the designated time frame.
• Ensuring that all service activities meet company standards and customer expectations.

Benefits

• 401k plan
• fully paid individual health insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED