Service Department Associate | Customer Service & Career Growth Opportunity

ReEmployAbility, Inc•Brandon, FL

2d•$17 - $21•Onsite

About The Position

Looking for a Career, Not Just Another Job? Have you built strong customer service skills in retail, restaurants, hospitality, banking, healthcare, call centers, or other service-focused industries? Are you ready to take those skills and grow into a professional career with advancement opportunities? ReEmployAbility is looking for motivated individuals who are dependable, detail-oriented, and enjoy helping people. We provide training, support, and opportunities to grow within our Service Department. This role is designed as an entry point into the department, allowing employees to gain experience across multiple functions before potentially transitioning into specialized positions based on performance, strengths, and business needs. No industry experience? That's okay. We're looking for great people with strong customer service skills and a willingness to learn. Why ReEmployAbility? We believe great employees can come from many different backgrounds. Some of our most successful team members started in retail stores, restaurants, customer service centers, healthcare offices, and other service-oriented environments. If you're looking for an opportunity to build a professional career, gain valuable business experience, and join a company that promotes from within, we'd love to meet you.

Requirements

Strong verbal and written communication skills.
Excellent customer service and interpersonal skills.
Strong attention to detail and organizational skills.
Ability to multitask, prioritize responsibilities, and meet deadlines.
Accountable, dependable, and punctual.
Flexible and adaptable to changing business needs.
Strong computer skills, including proficiency in Microsoft Outlook, Word, and other business applications.
Problem-solving and critical-thinking abilities.
Self-motivated with a willingness to learn new processes and responsibilities.
Ability to work independently and collaboratively in a team environment.
Display professionalism with co-workers, clients, participants, and external partners.
Ability to build and maintain professional relationships.
Ability to receive and apply constructive feedback.
Successfully pass a background check.
High School Diploma or equivalent.
One (1) or more years of customer service, administrative support, call center, healthcare, case management, nonprofit, or other related experience.

Nice To Haves

Associate's Degree or Bachelor's Degree in Business, Communications, Human Services, or a related field.
Bilingual (Spanish/English).
Experience working in a fast-paced customer service environment.
Experience with workers' compensation, disability management, healthcare, nonprofit organizations, or case management.

Responsibilities

Provide exceptional customer service to clients, participants, nonprofit partners, and internal team members.
Conduct inbound and outbound phone calls, emails, and other communications to support program operations and resolve inquiries.
Accurately document interactions, maintain records, and update company systems with strong attention to detail.
Follow established company processes, client requirements, and departmental procedures to ensure quality and compliance.
Meet or exceed established productivity, quality, and key performance indicators (KPIs).
Support administrative and operational tasks, including data entry, account maintenance, correspondence, and follow-up activities.
Utilize critical thinking and problem-solving skills to address routine issues and escalate concerns as needed.
Collaborate effectively with team members and adapt to changing priorities and business needs.
Participate in training and development opportunities to build proficiency across Service Department functions.
Other duties as assigned.