Service Delivery Technician - Kiewit Technology Group 1

Kiewit • Papillion, NE

1d • Onsite

About The Position

As a Service Delivery Technician, you will play a key role in ensuring operational continuity and delivering high-quality support across Kiewit’s enterprise functions, including IT, Human Resources, and Business Operations. This front-line position provides direct support through inbound calls, service tickets, and live chat, resolving a range of inquiries from technical troubleshooting to HR/payroll issues, financial system access, and data management tasks. This role demands strong business acumen, customer-first thinking, and a proactive approach to supporting the operational efficiency of a $12.5B organization. With exposure to various departments and systems, it provides a foundational path for individuals looking to grow their careers in business operations, human capital management, or enterprise support services.

Requirements

• High School Diploma/GED
• 0 - 2 years experience in a helpdesk environment, or equivalent experience supporting customers or corporate end-users
• Working knowledge of computers and experience in the use of the Microsoft suite
• Strong written and verbal communication skills; clearly conveys messages and ideas, gains understanding; generates interest and holds attention, listens and is open to the ideas of others
• Highly motivated and self-directed; initiative and a sense of urgency to get things done
• Ability to work with a high degree of accuracy with minimal supervision in a fast paced, high volume environment
• Ability to develop specific goals and plans to prioritize, organize, and accomplish assigned work
• Excellent customer service and collaboration skills; ability to connect and build relationships with others inside and outside the organization
• Regular, reliable attendance
• Work productively and meet deadlines timely
• Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.
• Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
• Work during normal operating hours to organize and complete work within given deadlines.
• Work overtime and weekends as required.
• May work at various different locations and conditions may vary.

Responsibilities

• Serve as a first point of contact for Kiewit employees and stakeholders seeking support with HR systems, payroll inquiries, IT issues, enterprise applications, and business process navigation
• Resolve incoming requests via phone, chat, and ticketing system, aiming for first-contact resolution wherever possible, cutting across silos in a multifunctional shared service environment
• Escalate complex cases efficiently to subject matter experts or functional leads, ensuring minimal disruption to business operations
• Build and maintain strong relationships with field personnel and corporate teams to foster trust and support business continuity
• Leverage internal tools and platforms (ServiceNow, SuccessFactors, SAP, Active Directory, O365, etc.) to address and resolve customer needs accurately and efficiently
• Demonstrate a strong understanding of Kiewit’s operational model and core business units to prioritize support for business-critical and time-sensitive issues
• Maintain high standards of compliance with internal controls, documenting and escalating process exceptions or risks to leadership
• Exhibit reliable, consistent attendance and professional responsiveness in a high-volume, high-accountability environment

Benefits

• top-tier medical, dental and vision plans covering eligible employees and dependents
• voluntary wellness and employee assistance programs
• life insurance
• disability
• retirement plans with matching
• generous paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED