Service Delivery Technician

Pomeroy • New York, NY

3d • Onsite

About The Position

The Service Delivery Technician joins the Managed Events Services team to plan, manage, and produce live events for streaming broadcasts, providing support for virtual and hybrid/on-site meetings and events. The role supports events throughout their lifecycle, from planning and scheduling through execution and post-event analysis, including metrics reporting and video editing. It provides production and direction support for events of varying sizes and white-glove service to internal clients, including senior leadership. The position is based on-site at the NYC headquarters five days per week, requires flexibility to work outside normal business hours, and may involve travel of up to 20%.

Requirements

• Excellent planning and organizational skills and solid business acumen.
• Ability to thrive in a diverse, ambiguous, and evolving environment.
• Strong interpersonal skills for supporting and interacting with executives and team members.
• Background in video production and audiovisual technology.
• Proficiency with general office software, including Microsoft Word, PowerPoint, and Excel.
• Ability to work on-site five days per week and outside normal business hours when needed.
• Ability to travel up to 20%.

Nice To Haves

• Experience with Microsoft Teams is preferred; experience with Zoom, Webex, BlueJeans, or GoToMeeting is also relevant.
• Experience with event production software such as vMix, OBS, or Wirecast.
• Experience with NDI and RTMP protocols.
• Experience with video-editing software such as Adobe Premiere.
• A dedicated at-home studio space with a high-speed wired internet connection.

Responsibilities

• Oversee the event lifecycle, including planning, scheduling, execution, post-event analysis, metrics reporting, and video editing.
• Use web-conferencing platforms, with particular emphasis on Microsoft Teams Meetings and Teams Town Hall.
• Provide production and direction support for small to large virtual and hybrid/on-site meetings and events.
• Provide white-glove meeting and event support to internal clients and high-profile senior leadership.
• Manage managed-events and video-conferencing projects using Agile methodology.
• Support on-site video-conferencing hardware, including Cisco codecs and Microsoft Teams Rooms.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed