Service & Delivery Technician III

Albertsons Companies•West Bridgewater, MA

6h•$27 - $35•Onsite

About The Position

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community. Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants. Building the future of food and well-being starts with you. Join our team and bring your best self to the table. An Albertsons IT Service & Delivery Technician III is a vital role in any organization that relies on technology. You will be traveling store to store installing, configuring, testing, and deploying hardware and software systems across various platforms and devices. This sometimes will require overnight or early morning shifts, depending on the project. You will also provide technical support and training to end-users, ensuring that they can use the technology you deployed effectively and efficiently. You will be working with a team of IT professionals to plan and execute projects, such as upgrading network infrastructure, migrating data, or deploying new hardware. You should be eager to learn new skills and technologies and enjoy solving problems and challenges. Being an Albertsons IT Service & Delivery Technician III is a great career choice for many reasons. You get to work with cutting-edge technology and solve challenging problems every day. You also have the opportunity to help people and our business achieve their goals and improve their productivity. You can learn new skills and grow professionally in a dynamic and fast-paced environment. You can also enjoy a variety of benefits, competitive pay, company provided vehicle, on the job training, and career advancement. Being an IT service & delivery technician is not only rewarding, but also fun and exciting! The position will be based around the NH Seacoast and Northern MA, Ideally around Wakefield, MA However, you will be traveling to different Albertsons owned stores daily. This includes locations throughout Southern New Hampshire and Northern Massachusetts.

Requirements

Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations)
Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
Working knowledge of IT hardware, installation models and Windows, MS Office, and related applications.
Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
Flexibility to work a variety of shifts, day, evening and overnight, as well as on-call support capacity.
Strong sense of urgency, business ethics, dependability and follow through.
High school graduate, BA/BS degree preferred, or 3+ year's technical/training/hardware certifications preferred.
Information Technology project implementation exposure with 5+ year's technical systems and 2+ years of technical support experience.
2+ years’ experience with retail store systems, technology systems and hardware preferred.
2+ years’ experience with installation and configuration of desktop and peripheral technology preferred.
Must have a good, safe driving record.
Must have a reliable vehicle for this position.

Responsibilities

Support standard hardware platforms and systems installed throughout Shaw’s
Repair all approved standard technology hardware including PC/Server hardware, Network hardware, RF hardware, and printers.
Provide complete recoverability of systems and applications.
Trouble shoot resolution.
Installation of new hardware and software.
Provide customers with IT support; meet goals for service level agreements.
Provide network and remote connectivity (hardware/software) support.
Maintain equipment inventory controls and policies.
Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems.
Interface with all Corporate IT groups for on-site support and technology resolutions.
Adhere to repair standards and service levels established.
Driving required for this Zone Service Area.
Role includes up to 25% travel