Service & Delivery Technician III

Albertsons Companies•Pleasanton, CA

2d•Onsite

About The Position

You will be providing IT Support to our Safeway stores in and around Campbell, Ca and the surrounding area. You would work on deploying equipment and installing new hardware and software. You would also work with our computers, printers, POS Systems, scales, and Network Servers. The successful individual will provide IT Technical Support to our Safeway retail grocery stores in and around Campbell, CA and the surrounding area. In addition, the successful person will be tasked with troubleshooting and configuring various pieces of IT hardware unique to retail, as well as conducting break-fix repair on our computers, printers, POS Systems, scales, and Network Servers. In this role you will have the opportunity to work on different projects and learn new technologies. In addition, you will have the opportunity to learn all facets of store support, network with fellow Technicians and support store directors to run our best-in-class retail grocery stores. The position will be based in Campbell, Ca with 25% travel San Jose, Los Gatos, Santa Clara, Scotts Valley stores.

Requirements

Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations)
Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
Working knowledge of IT hardware, installation models and Windows, MS Office, and related applications.
Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
Flexibility to work a variety of shifts, day, evening and overnight, as well as on-call support capacity.
Strong sense of urgency, business ethics, dependability and follow through.
High school graduate, BA/BS degree preferred, or 3+ year's technical/training/hardware certifications preferred.
Information Technology project implementation exposure with 5+ year's technical systems and 2+ years of technical support experience.
2+ years’ experience with retail store systems, technology systems and hardware preferred.
2+ years’ experience with installation and configuration of desktop and peripheral technology preferred.
Must have a good, safe driving record. Must have a reliable vehicle for this position.

Responsibilities

Support standard hardware platforms and systems installed throughout Safeway
Repair all approved standard technology hardware including PC/Server hardware, Network hardware, RF hardware, and printers.
Provide complete recoverability of systems and applications.
Trouble shoot resolution.
Installation of new hardware and software.
Provide customers with IT support; meet goals for service level agreements.
Provide network and remote connectivity (hardware/software) support.
Maintain equipment inventory controls and policies.
Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems.
Interface with all Corporate IT groups for on-site support and technology resolutions.
Adhere to repair standards and service levels established.
Driving required for this Zone Service Area.
Role includes up to 25% travel