Service & Delivery Technician III

Albertsons Companies•Richardson, TX

9d•Hybrid

About The Position

Albertsons Companies is seeking a Service and Delivery Technician III to support Tom Thumb and Albertsons retail grocery stores in Dallas and the surrounding area. This role is crucial in deploying equipment, installing new hardware and software, and maintaining computers, printers, POS Systems, scales, and Network Servers. The position offers opportunities to work on various IT projects, learn new technologies, and gain comprehensive knowledge of store support. Albertsons Companies is a leading food and drug retailer in the U.S. with over 2,200 stores across 34 states and the District of Columbia, committed to innovation and fostering a culture of belonging.

Requirements

Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations)
Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
Working knowledge of IT hardware, installation models and Windows, MS Office, and related applications.
Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
Flexibility to work a variety of shifts, day, evening and overnight, as well as on-call support capacity.
Strong sense of urgency, business ethics, dependability and follow through.
Must have a good, safe driving record.
Must have a reliable vehicle for this position.

Nice To Haves

High school graduate, BA/BS degree preferred, or 3+ year's technical/training/hardware certifications preferred.
Information Technology project implementation exposure with 5+ year's technical systems and 2+ years of technical support experience.
2+ years’ experience with retail store systems, technology systems and hardware preferred.
2+ years’ experience with installation and configuration of desktop and peripheral technology preferred.

Responsibilities

Support standard hardware platforms and systems installed throughout Safeway
Repair all approved standard technology hardware including PC/Server hardware, Network hardware, RF hardware, and printers.
Provide complete recoverability of systems and applications.
Trouble shoot resolution.
Installation of new hardware and software.
Provide customers with IT support; meet goals for service level agreements.
Provide network and remote connectivity (hardware/software) support.
Maintain equipment inventory controls and policies.
Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems.
Interface with all Corporate IT groups for on-site support and technology resolutions.
Adhere to repair standards and service levels established.
Driving required for this Zone Service Area.
Role includes up to 25% travel to Louisiana, Houston and Austin markets.