Service & Delivery Technician III (Hybrid)

Albertsons•Fullerton, CA

21h•Hybrid

About The Position

Albertsons Companies is a major food and drug retailer in the United States with over 2,200 stores across 34 states and the District of Columbia. Known for banners like Albertsons, Safeway, and Vons, the company also operates 22 distribution centers and 19 manufacturing plants. Albertsons Companies emphasizes adaptability, safety, and family well-being through its 'Presence with a Purpose' work model, which offers a hybrid work environment. The company aims to create joy and inspire a healthier tomorrow for its communities through innovation and a culture of belonging.

Requirements

High school graduate, AA/AS/BA/BS degree preferred or 3+ year's technical/training/hardware certifications preferred.
Information Technology project implementation exposure with 5+ years’ technical systems and 2+ years of technical support experience preferred.
2+ years’ retail business experience preferred.
2+ years’ experience with retail store systems, technology systems and hardware preferred.
2+ years’ experience with installation and configuration of desktop and peripheral technology preferred.
Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations).
Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications.
iOS and Android knowledge.
Demonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions.
Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision.
Understanding of how hardware/software systems inter-relate.
Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs.
Must have a good, safe driving record.
Must have a vehicle.
Solid mechanical skills.
Flexibility to work a variety of shifts, day, evening and overnight in a 24/7 on call support capacity.
Strong sense of urgency, business ethics, dependability and follow through.

Nice To Haves

Self-checkout experience is preferred.

Responsibilities

Support standard hardware platforms and systems installed throughout Safeway retail stores and district offices.
Repair all approved standard technology hardware, including PC/server hardware, network hardware, multi-function printers, scales, iPads, eCommerce picking devices, self-checkout & point of sale equipment.
Installation of new hardware and software components which include but not limited to desktops, iPads, servers, UPS battery backup’s, self-checkout’s, printers, scanner scales, counter scales, and network equipment.
Provide network and remote connectivity (hardware/software) support.
Installation of new hardware and software.
Provide customers with IT support; meet goals for service level agreements.
Interface with all Corporate IT groups for on-site support and technology resolutions.
Adhere to repair standards and service levels established.
Travel will be required to store locations for installations, at times requiring overnight stays.
Installation schedules can vary by deployment, including some which occur overnight.