Service Delivery Technician I

CyrusOne • Whitney, TX

8d

About The Position

The Service Delivery Technician provides direct support to CyrusOne clients and serves as a central point of contact. The role answers and records calls, email requests, and monitoring-platform alerts; resolves client issues; opens and owns problems; and opens changes. It also fulfills emailed or phoned requests involving non-complex IT tasks and facility requests.

The position supports shipping, receiving, transport, inventory, supply management, and facility operations. It monitors email and ticket queues, follows up on open tickets, troubleshoots critical-infrastructure issues using test equipment, escorts clients and visitors, assists with equipment racking and unracking, and rotates or exchanges tapes. Work may involve lifting equipment and supplies up to 50 pounds, as well as considerable walking, bending, and standing. The technician must be able to meet the physical requirements and activities applicable to the role.

CyrusOne describes opportunities for career growth, work supporting AI, hyperscale, and cloud infrastructure, participation in global operations, an award-winning people-first culture, and values grounded in Commitment, Accountability, Respect, and Excellence. U.S. citizenship may be required to meet government contract or security clearance requirements.

Requirements

• Demonstrated desire to provide the highest levels of customer service.
• Cheerful and enthusiastic attitude.
• Strong verbal and written communication skills.
• Good problem-solving and decision-making skills.
• Strong PC skills, including word processing and spreadsheets.
• Ability to learn quickly and develop new product skills independently.
• Ability to manage multiple projects and shifting workloads in a fast-paced environment.
• Willingness to adjust hours as required by the business, including being onsite for extended hours during emergencies such as a hurricane.
• Willingness to work on an on-call rotation.
• 0–1 years of customer service experience in a technology company and/or 2 years of technical experience in a customer-centric company.
• High school diploma or GED equivalent.
• Ability to meet the physical requirements and activities applicable to the role, including lifting equipment and supplies up to 50 pounds and considerable walking, bending, and standing.

Nice To Haves

• Knowledge of a ticketing system.
• College degree.

Responsibilities

• Answer and record calls, email requests, and alerts from monitoring platforms.
• Resolve client issues, open and take ownership of problems, and open changes.
• Fulfill phoned or emailed requests involving non-complex IT tasks and facility requests.
• Assemble, order, and prepare goods for shipment.
• Record shipment data, including weight, charges, and space availability.
• Load and unload trucks.
• Receive and unpack materials and supplies.
• Report damages and discrepancies for accounting, reimbursement, and record-keeping purposes.
• Manage the internal transport of materials.
• Complete shipping and receiving reports.
• Monitor the email queue and log all emails in the ticketing system.
• Monitor the ticket queue and follow up on open tickets within the designated time frame.
• Assist in managing supplies such as enclosures, cage materials, shelves, power strips, locks and keys, tools, fasteners, cabling, and furniture.
• Troubleshoot critical-infrastructure issues using test equipment.
• Perform related services, including janitorial, inventory, and internal department tasks.
• Escort clients' customers and visitors in CyrusOne facilities.
• With assistance, rack and unrack equipment according to customer instructions.
• Rotate and exchange tapes.

Benefits

• Defined career progression from Associate through Lead Operator and beyond, with ongoing investment in development.
• Opportunity to support AI, hyperscale, and cloud infrastructure.
• Opportunity to be part of a team operating across North America, EMEA, and APAC.
• People-first, award-winning culture; CyrusOne is identified as a 2026 Top Workplaces USA National Award winner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED