Service Delivery Technician I

CyrusOne Management Services•Aurora, IL

3d•Onsite

About The Position

We are seeking a Service Delivery Technician to serve as a central point of contact for CyrusOne clients while supporting daily operational logistics within our Aurora, IL data center. This role combines customer support, ticket management, and hands-on shipping/receiving responsibilities to ensure smooth facility operations and a high level of service delivery. The Service Delivery Technician is responsible for responding to client requests received via phone, email, and monitoring systems, accurately logging and managing tickets, and taking ownership of issues through resolution. In addition, this role supports non-complex IT and facility-related tasks, including shipping and receiving, inventory handling, and assisting with basic technical work such as racking and stacking equipment. This is a fast-paced, hands-on position requiring strong communication skills, attention to detail, and flexibility. The ideal candidate thrives in a dynamic environment, demonstrates a strong customer service mindset, and is eager to learn and grow into more technical responsibilities over time.

Requirements

Strong customer service mindset with the ability to interact professionally with internal teams and customers
Ability to work in a fast-paced, constantly changing environment with shifting priorities
Good communication skills (verbal and written)
Basic computer skills (email, ticketing systems, spreadsheets, etc.)
Willingness to learn and take initiative without needing constant direction
Flexibility with schedule, including occasional shift adjustments (e.g., 2pm–10pm coverage)
Ability to lift up to 50 pounds and perform physical tasks (standing, walking, bending)

Nice To Haves

Forklift use (if trained)
College degree preferred

Responsibilities

Manage shipping and receiving operations, including accepting inbound customer shipments, labeling, and processing materials accurately
Record shipment data such as weight, charges, and tracking details; maintain accurate shipping/receiving reports
Monitor and manage ticket queues and email requests, ensuring timely updates and resolution within SLAs
Support internal material movement and inventory management across the data center
Assist with inventory tasks including tracking enclosures, cage materials, cabling, tools, and other supplies
Help maintain cleanliness and organization of loading dock and storage areas (including waste removal)
Provide escort support for customers and visitors within the facility
Assist with basic technical tasks such as racking and stacking servers under guidance (Tech II support)
Perform tape rotation/exchange and other operational support tasks as required
Collaborate with team members in a dynamic environment where priorities may shift quickly