Service Delivery Supervisor - Pittsburgh

SPS-North America•Pittsburgh, PA

1d•Onsite

About The Position

This position is responsible for overseeing all areas of Lockbox Processing. Provides leadership and functions as a working Supervisor by guiding and directing lockbox activities. This position is to sit on-site with our client and oversee multiple sites or projects. The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. The CSS will act as the primary daily client contact in correlation with the Service Delivery Manager. While overseeing the staff onsite for all supervisory functions required. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Requirements

3+ years of related office experience.
A positive and professional attitude with a willingness to go above and beyond for our customers.
Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting, bending, etc.
To be able to work both independently and being able to perform with minimal direction.
Previous management/ supervisor experience overseeing 5-10 employees.
Solid understanding of selling skills.
Exceptional computer skills.
Strong integrity, and solid business ethics.

Nice To Haves

Preference in previous work in hospitality services such as hotels or concierge.

Responsibilities

Lead and supervise daily lockbox processing activities to ensure operational efficiency
Supervise day-to-day operations to ensure compliance with agreed-upon service levels
Monitor metrics of staff including productivity and quality
Organize and assist in the control of project work as assigned
Ensure that all standards and procedures are followed
Communicate effectively with team members and management
Support staffing and schedule planning
Training and mentoring of staff ensuring all procedures and adhered to best practices being followed
Analyze and react to the results of monthly metrics
Take action to drive change and innovation that will transform our business
Lead by example
Participate in succession planning at the site
The Lockbox Supervisor will play a crucial role in ensuring the smooth and efficient operation of lockbox processing, driving continuous improvement, and maintaining strong client and vendor relationships.

Benefits

paid time off
paid holidays
medical
dental
vision
legal and life insurance
transit program
referral bonuses
pet insurance
EAP
tuition discounts
401K with company match
Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.