Service Delivery Specialist
Metronet•, NV
•$50,000 - $55,000
About The Position
Metronet’s Service Delivery Specialist supports the Service Delivery function of our Commercial Operations team and is the overall customer support owner for the lifecycle of an in-flight order. Additionally, in support of Metronet’s Pillars this role must maintain long term affiliations with all appropriate customer contacts to deliver a VIP level of customer support.
Requirements
- Highschool or GED required
- 4 years’ experience in Project Management, Customer Services, or related field
- Demonstrated ability to build rapport, and develop/maintain strong relationships with internal/external partners
- Detailed and diligent data entry skills and attention to detail
- Improves performance impact through personal growth in knowledge and expertise
- Work consistently within established timelines to ensure strict compliance with all applicable deadlines
- Ability to work well independently and as part of a dynamic team environment required
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Proficiency with MS Office Suite
- Excellent communication skills
- Ability to adapt to change
- Willingness to work as a team and independently.
- Must be legally authorized to work in the U.S.
Nice To Haves
- Bachelor’s degree preferred or equivalent work experience
Responsibilities
- Overall responsibility for service delivery of Metronet’s service including order acceptance, service installation, and billing activation.
- Execute and manage a project plan, and facilitate communication with all team leads, groups, and members throughout the entire service delivery process
- Own first level escalations, coordinate resolutions, and establish effective communication between stakeholders for post-escalation review
- Act as liaison between customer and required internal departments to ensure constant, effective service installation status as customer requires
- Fully understand the Statement of Work of each executed customer agreement supported while effectively and successfully managing the customer installation lifecycle to mitigate contractual risks
- Responsible for equipment procurement for customer installation projects
- Continually review and evolve processes used to track, oversee, and organize customer interactions
- Document lessons learned and implement best practices
- Interface with the Metronet team to provide and obtain relevant information as required
- Other job-related duties as requested
Benefits
- 80% of medical premiums paid by the company
- company-paid disability and life insurance
- a 401(k)-company match with immediate vesting
- discounted services within our coverage areas
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
