Service / Delivery Specialist Medical Equip
About The Position
This is a part-time, casual status position with Advocate Health, a large integrated health system. The Service / Delivery Specialist will be responsible for the accurate and timely delivery and pick-up of Durable Medical Equipment (DME) and Respiratory Therapy (RT) equipment. This role involves handling customer complaints, stocking and maintaining vehicle inventory, and ensuring compliance with company policies and regulatory agencies. The specialist will also be responsible for maintaining company vehicles and operating them in accordance with local laws. An on-call schedule may be required as indicated by management. The position is based in Milwaukee South - Home Medical Equipment.
Requirements
- A valid driver’s license issued by the Division of Motor Vehicles.
- High School Diploma or GED equivalent
- 1 year related experience in customer service, deliveries, etc.
- Previous work experience dealing with customers, patients, or the general public.
- Ability to use tact, discretion, and good customer service skills to be able to interact with customers and patients.
- Must be able to verbally explain the operation of the equipment.
- Must be dependable, able to work independently, handle interruptions, and follow directions.
- Must be able to maintain accurate records and maintenance systems.
- Must possess and provide proof of a valid Illinois or Wisconsin Driver’s License and a registered, functional car with adequate insurance coverage.
Responsibilities
- Handles customer complaints regarding timeliness of deliveries or quality of products for areas of responsibility.
- Aids field staff with questions regarding equipment.
- Stocks and maintains vehicle inventory.
- Knowledgeable and competent on the basic DME and specific RT equipment.
- Responsible for accurate and timely delivery, pick-up and or switch out of DME and RT equipment.
- Completes paperwork in a neat, accurate, timely manner in accordance with regulatory rules.
- Maintains and operates company vehicles in accordance with company policies, procedures and regulatory agencies.
- Operates vehicle in accordance with local laws.
- Works on-call schedule as indicated by management.
- Attends meetings and handle other duties as assigned.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
