Service Delivery Senior Manager

Allied Universal • Chesapeake, VA

1d • Onsite

About The Position

Deposita, an Allied Universal® Company, is hiring a Service Delivery Senior Manager - FD/DT to work as a dedicated resource onsite at a customer’s Norfolk, Virginia headquarters. The role leads and motivates indirect reports who are technically proficient, understand cash management responsibilities, and respond to business needs. The manager develops and nurtures trust-based relationships with customers, business unit leaders, and functional leaders, and contributes to business processes that mitigate risk and protect the organization.

The position is responsible for the operations and profitability of cash management services within assigned Retail Solutions customer accounts. It coordinates day-to-day administration and specialized reporting to support quality customer relations. The manager works onsite five days per week and should expect some travel within the continental United States.

Requirements

• High school diploma or equivalent, such as a GED.
• At least eight years of experience managing customer accounts.
• Expertise in retail concerns including retail services, cash management services, and cash control.
• Ability to conceptualize, communicate, plan, promote or influence, implement, and manage cash management initiatives.
• Ability to assess cash office risks and opportunities for improvement, with knowledge and experience implementing strategies that include awareness and training.
• Strong business acumen and ability to work effectively amid ambiguity and competing demands in a matrix organization.
• Strong mathematics, reading comprehension, oral communication, and written communication skills.
• Ability to write informatively, clearly, and accurately.
• Planning, organization, attention to detail, and goal-setting skills.
• Proficiency with Microsoft Office applications.
• Problem-solving skills, including mediating conflict tactfully and diplomatically and negotiating.
• Forecasting and prediction skills.
• Coaching, mentoring, and motivational skills that encourage effective teamwork.
• Active listening skills.
• Ability to assess and evaluate situations effectively.
• Ability to synthesize facts, concepts, and principles and compile, sort, and interpret data.
• Ability to identify critical issues quickly and accurately.
• Research, investigation, and information-compilation skills.
• Work onsite five days per week and maintain an active presence in the office.
• Some travel within the continental United States is expected.

Nice To Haves

• Prior retail management experience.
• Prior account management experience.
• Experience developing and implementing cash management policies and procedures.
• College degree in Business Administration or an equivalent area of study.
• Military education or training.
• Experience executing and/or supervising all phases of a cash supply chain, including interviewing techniques, data analytics, statement collection, and report writing.
• Knowledge of the cash supply chain.

Responsibilities

• Determine and understand customer expectations, and communicate them clearly and promptly to team members and stakeholders.
• Manage standard cash operations at each customer facility and ensure compliance through conference calls.
• Coordinate with clients and other vendors to provide consistent, coordinated service delivery across responsible locations.
• Identify and resolve issues; liaise with stakeholders; manage changes proactively; identify potential crises and develop contingency plans.
• Investigate and recommend technology and tools to improve customer experience and team efficiency; create workflows and processes as products and solutions evolve; grow customer relationships through new products, services, and locations.
• Prepare and present customer business reviews internally and externally.
• Oversee the operations and profitability of cash management services for assigned Retail Solutions customer accounts.
• Coordinate day-to-day administration and specialized reporting functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED