Service Delivery Manager

Axos Bank

10d • Onsite

About The Position

The Service Delivery Manager is a strategic operational leader within Verdant’s Product & IT organization. This role drives alignment between the IT/Product team and Axos’s PMO and business units, ensuring projects are delivered with rigor, vendor and procurement relationships are managed effectively, and cross-functional priorities move forward with accountability.

Requirements

• Bachelor's degree
• 5+ years of experience in project or program management, IT operations, or technology delivery
• PMP certification or equivalent strongly preferred
• Demonstrated experience working within a formal PMO framework
• Strong organizational, communication, and stakeholder management skills
• Experience managing vendor relationships and procurement processes
• Financial services or regulated industry experience preferred

Nice To Haves

• Experience in a bank or regulated financial institution environment
• Proficiency in project tracking tools such as Microsoft Project, Azure DevOps, or GitHub
• Experience managing offshore or nearshore development contractors
• Understanding of Agile/Scrum delivery alongside waterfall project management

Responsibilities

• Serve as primary liaison between Verdant IT/Product and Axos PMO, ensuring all active projects are registered, tracked, and reported in accordance with Axos governance standards
• Manage the end-to-end procurement lifecycle for software and vendor contracts
• Facilitate sprint ceremonies, IT governance meetings, and cross-functional project status reviews
• Maintain the IT/Product project portfolio dashboard with real-time status, risks, milestones, and resource utilization
• Track and report progress against IT/Product OKRs on a weekly and quarterly basis
• Identify and drive elimination of process friction points in IT service delivery and project execution
• Support internal and external audits by maintaining accurate IT documentation, evidence packages, and control artifacts in coordination with Compliance and Risk teams
• Bring an AI-forward mindset to service delivery, proactively identifying opportunities to incorporate automation and AI tools into IT operations, reduce manual effort, and improve delivery speed across the team

Benefits

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level