Service Delivery Manager
About The Position
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. The Manager, Service Delivery leads operational execution across one or more assigned sites, ensuring the delivery of timely, high-quality, and compliant ROI services. This leader oversees Supervisors and frontline teams, manages staffing and scheduling, drives operational performance, and ensures adherence to standardized workflows. The Manager serves as the operational heartbeat at the local level—owning throughput, quality, and people management while partnering closely with Workforce Planning, Network Operations Center (NOC), and regional leadership. This role requires living within 1 hour driving distance of New York City and requires frequent travel within New York City.
Requirements
- Experience managing teams in healthcare operations, HIM, or a large-scale production environment
- Demonstrated ability to coach and develop people leaders
- Comfort using metrics and dashboards to guide operational decision-making
- Strong understanding of HIPAA and regulated workflows
- Problem-solving skills and the ability to respond quickly to operational fluctuations
- Identify process improvement needs and appropriate solutions
- Ability to collaborate cross-functionally with NOC, Workforce Planning, Training, and Shared Services
Nice To Haves
- Experience with ROI workflows or EMR systems
- Led multi-site teams
- Experience with Lean or continuous improvement methodologies
Responsibilities
- Own overall service delivery performance across assigned portfolio, including SLA’s, quality, Global, cost and throughput
- Lead Supervisors and frontline teams to deliver high-quality, compliant ROI services
- Collaborate with Workforce Management (WFM) and own daily and weekly staffing plans, schedules, and productivity management
- Analyze KPIs (TAT, OTD, quality, productivity) to identify gaps and develop action plans
- Ensure compliance with HIPAA, DMPO, UAD, and all standardized operational procedures
- Partner with Supervisors to coach staff, address performance issues, and support employee growth
- Serve as the first point of operational escalation for site-level execution issues (not customer issues)
- Coordinate with the Network Operations Center (NOC) to address aging, exceptions, or workflow disruptions
- Support training for new hires and ensure readiness to transition to centralized training (Phase 2)
- Maintain an accurate skills matrix and assist with work assignment optimization
- Contribute to continuous improvement initiatives and transformation pilots
- Work with VPO to address concerns with Account Management team for client communication
Benefits
- Total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
