Service Delivery Manager (SDM)

CapgeminiCincinnati, OH

About The Position

This role involves the development and application of engineering practice and knowledge in defining, configuring and deploying industrial digital technologies (including but not limited to PLM and MES) for managing continuity of information across the engineering enterprise, including design, industrialization, manufacturing and supply chain, and for managing the manufacturing data. Focus on Digital Continuity and Manufacturing. Establishes trust and credibility with customer accounts. Shows clear dedication and commitment to business objectives. Operates with no supervision in complex environments. Sets and manages realistic and deliverable expectations. Considers 'the bigger picture' when making decisions. Motivates the team by generating a positive and enthusiastic atmosphere.

Requirements

  • Engineering practice and knowledge
  • Experience with industrial digital technologies (PLM and MES)
  • Ability to manage continuity of information across the engineering enterprise
  • Ability to manage manufacturing data
  • Ability to establish trust and credibility with customer accounts
  • Ability to operate with no supervision in complex environments
  • Ability to set and manage realistic and deliverable expectations
  • Ability to consider 'the bigger picture' when making decisions
  • Ability to motivate the team by generating a positive and enthusiastic atmosphere

Responsibilities

  • Defining, configuring and deploying industrial digital technologies (PLM and MES)
  • Managing continuity of information across the engineering enterprise (design, industrialization, manufacturing and supply chain)
  • Managing manufacturing data
  • Establishing trust and credibility with customer accounts
  • Operating with no supervision in complex environments
  • Setting and managing realistic and deliverable expectations
  • Considering 'the bigger picture' when making decisions
  • Motivating the team by generating a positive and enthusiastic atmosphere
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