Service Delivery Manager
About The Position
Oversee the daily delivery of clinical imaging services by managed service providers to ensure maximum system availability and minimal disruption to clinical teams. Act as the primary escalation point for critical service incidents and root cause analyses to safeguard patient imaging workflows. Audit provider performance against contractual service level agreements to drive continuous vendor accountability and financial alignment. Partner with cross-functional IT and vendor teams to streamline application capacity planning, system upgrades, and risk management protocols. Manage operational budgets and validate vendor invoicing to ensure high-quality imaging technology delivery aligned with organizational goals.
Requirements
- High School diploma equivalency with 3 years of cumulative experience OR Associate'sdegree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
- 3 years of dedicated Healthcare IT experience, specifically supporting clinical imaging applications or medical systems.
Nice To Haves
- 3 years of leadership or management experience preferred.
Responsibilities
- Oversee the daily delivery of clinical imaging services by managed service providers to ensure maximum system availability and minimal disruption to clinical teams.
- Act as the primary escalation point for critical service incidents and root cause analyses to safeguard patient imaging workflows.
- Audit provider performance against contractual service level agreements to drive continuous vendor accountability and financial alignment.
- Partner with cross-functional IT and vendor teams to streamline application capacity planning, system upgrades, and risk management protocols.
- Manage operational budgets and validate vendor invoicing to ensure high-quality imaging technology delivery aligned with organizational goals.
Benefits
- Paid time off (PTO)
- Various health insurance options & wellness plans
- Retirement benefits including employer match plans
- Long-term & short-term disability
- Employee assistance programs (EAP)
- Parental leave & adoption assistance
- Tuition reimbursement
- Ways to give back to your community
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
