Service Delivery Manager

Staffworxs • Princeton, NJ

3d • Hybrid

About The Position

At Staffworxs, we don't just connect talent — we power transformation. Headquartered in Frisco, TX, with teams in Bengaluru and Hyderabad, we combine global reach with deep expertise. Our Digital & Data Analytics practice drives growth and innovation for some of the world's top brands, who continue to retain us as their trusted partner. If you're ready to make an impact, you're in the right place.

Requirements

• Experience in effective stakeholder management, dealing with multiple stakeholders at varied levels of the organization – subject matter experts, functional leads, departmental heads, executives

Responsibilities

• Gathering and understanding customer requirements/SLA's and communicating to Ratings Services owners in a regular interval
• Reporting Service quality through frequent dialogues and connect with and Ratings Technology and Business stakeholders through feedforward control
• Addressing escalations and improving the services through strategical initiatives
• Reviewing, planning, and communicating projects/services that may impact delivery of services to end users
• When necessary, assist in capturing right details and actions with proper closure of incidents / problem tasks
• Providing periodic major incident metrics reports to the stakeholders
• Management of BAU activities, changes and project work across global locations related to Rating Services and Corporate Services where applicable.
• The goal would be to have SDM work collaboratively with internal stakeholders, customers, and our value stream leads.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed